PRIVACY POLICY

Last Updated: 14/10/2024

At Forj Creative, we are committed to protecting your privacy and ensuring that your personal information is handled responsibly. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or interact with our services.

1. Information We Collect

We collect personal information to provide our services effectively. This may include:

Personal Information: Name, contact details (email, phone number, postal address), job title, and company name.
Financial Information: If you purchase our services, we may collect your billing information, payment details, and related transactional information.
Technical Data: IP address, browser type, device information, browsing actions, and usage data collected via cookies and similar technologies when you visit our website.
Marketing and Communication Preferences: Information about your communication preferences, subscription to our newsletters, or participation in surveys.

2. How We Use Your Information

Forj Creative uses your information to:

Provide and Improve Our Services: Facilitate orders, manage accounts, respond to enquiries, and enhance user experiences.
Marketing and Promotions: Send updates, offers, and promotional materials. You can opt out of these communications at any time.
Analyse and Optimise: Understand how our users interact with our website and services, enabling us to improve our content, user experience, and functionality.
Legal Compliance: Comply with relevant laws and regulations.

3. Disclosure of Information

We do not sell, rent, or trade your personal information. However, we may disclose your information to third parties in the following circumstances:

Service Providers: We may engage trusted third-party service providers to assist with business operations, such as payment processing, IT support, and marketing services.
Legal Requirements: If required by law, or if we believe it’s necessary to protect our rights, users, or third parties, we may disclose information in good faith.
Business Transactions: If Forj Creative undergoes a merger, acquisition, or asset sale, your information may be transferred as part of the business transaction.

4. Security of Your Information

We take reasonable steps to protect your personal information from unauthorised access, use, or disclosure. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

5. Cookies and Tracking Technologies

Our website uses cookies and similar technologies to enhance your experience, analyse website usage, and customise content. You can manage your cookie preferences in your browser settings.

6. Access and Correction of Personal Information

Under the Privacy Act, you have the right to access and correct personal information we hold about you. If you would like to request access or correction, please contact us using the details below.

7. Your Rights and Choices

Marketing Communications: You can opt-out of marketing emails by following the unsubscribe link in our emails.
Data Deletion: You can request that we delete your personal information, subject to legal and contractual obligations.
Complaints: If you have any concerns regarding your privacy, please contact us directly. We are committed to resolving any issues promptly.

8. Third-Party Websites

Our website may contain links to third-party websites. This Privacy Policy does not apply to external sites, and we recommend reviewing the privacy policies of any external websites you visit.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date. Your continued use of our website or services after changes are posted constitutes acceptance of the revised policy.

10. Contact Us

For questions about this Privacy Policy or if you would like to exercise your rights, please contact us at:

Forj Creative
Melbourne, Victoria, Australia
Email: info@forjcreative.com.au